Returns & Refunds Policy

Wholesale inventory is generally final sale. Because units are priced for resale margin and inspected before listing, we do not accept buyer's-remorse returns or returns due to slow sell-through, marketplace competition or price changes.

Units that arrive damaged, defective, materially different from the listing description, or short-shipped are covered. We will replace the unit, issue account credit, or refund the unit price at our discretion.

Claims must be submitted within 7 calendar days of delivery through a support ticket, and must include your order number, the affected SKU and clear photos of the item, any damage, and the outer packaging.

Claims filed after the window, or without evidence, cannot be processed.

For orders shipped to your end customer, marketplace returns are handled under your own store policy. If the unit was defective on our side, file a claim with photos from your customer and we will credit the unit price. Return-to-sender parcels are returned to your address at your cost unless the error was ours.

Approved refunds are issued to the original payment method or as account credit, typically within 5–10 business days of approval. Shipping charges, fulfillment fees and membership fees are non-refundable except where the error was ours.

Orders may be cancelled without charge until they enter picking. Once picked or shipped, cancellation is not available and the claim process above applies.